Laurie Sparango reminds me of my Internet marketing days in early 2000. My customers would even quip, “Chris, do you even sleep?”

I had a simple yet annoying issue with my account. It took about 12 email conversations back and forth to resolve it. Yes, we always praise good and prompt customer service especially when our problems are taken care of in lightening fashion. So, the least we can do is thank the people behind the organization. They are the hearts, minds and the face behind the company.

I thank Laurie Sparango of Netline to have taken care of my account issues quickly and I am sure she has the same concerted effort in store for other clients of Netline as well.

If your business depends on a team of employees, customer service professionals - Make sure that they resolve client related issues as promptly as they can. The goodwill it can generate for your company is undeniably lasting and an asset to your brand. Just like Laurie Sparango!

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